Pair of Superior Euro Cylinders from Yale

What size do you need?

It's vital that you order the correct size cylinder for your door. To determine which size cylinder you require you must first remove the cylinder.

Removing existing cylinder

1. Put your key in the lock and open the door.
2. Remove the screw which is beneath the latch.
3. Turn the key while apply slight pressure to the opposite end of the cylinder. As you do so the cam will line up with the rest of the lock and you will be able to slide the cylinder out towards yourself. The key usually needs to be turned approximately 25 degrees clockwise or anti-clockwise.

You can now measure the original cylinder.

Measuring the existing cylinder

On the side of the cylinder, under the cam, you will see a Fixing Hole. The size you require is determined by the distance from each edge of the cylinder to the centre of the fixing hole.

1. Measure from the end of the cylinder to the centre of the Fixing Hole, to give the first measurement (a)
2. Measure from the centre of the Fixing Hole to the other end of the cylinder, to give the second measurement (b)

If measurement a = 35mm and measurement b = 45mm then the size required is referred to as 35/45 (80mm overall). Some double cylinders (key operated at both ends), like the Yale Kitemark Anti-Bump, feature security on both ends. So, ordering a 35/45 cylinder is the same as ordering a 45/35 cylinder.

SHIPPING

We endeavour to despatch most orders placed within 1 working day, where possible we will despatch orders on the same working day if payment is received before 1.00pm. Accurate despatch times can be found on individual product pages.

Most orders (those being stock items below 1.2m in length) will be despatched same day when ordered before 1pm, and received the following delivery day. We deliver items of that size from Monday to Saturday. Stock items over 1.2m are sent using a two-day carrier, who do not deliver on a weekend.

Due to the size and nature of some bespoke, and non-stock products, we offer restricted delivery options. Delivery options can be selected at the checkout page before payment Is made.

DELIVERY AND RETURNS

Any dates quoted for delivery of the goods are approximate only and Truly PVC shall not be liable for any direct, indirect or consequential loss suffered by the customer arising from any delay in the delivery of the goods.

All deliveries must be received, and where appropriate, signed for, by a person over the age of 18 years old.

Delivery shall take place and risk shall pass to you upon the earliest of the following:

• - goods are handed over to the customer or its agent at the Company’s premises, or
• - the goods leave the premises of Truly PVC, or
• - on the 7th day following notification to the customer that the goods are ready for despatch.

Customers should notify us within 7 days of the date of the invoice for any alleged defect damage, failure to comply with description, delivery failure or discrepancy or any missing items, components or products. If you fail to comply with these provisions, the goods shall be conclusively presumed to be in accordance with the Contract and free from any defect or damage, and you will be deemed to have accepted the goods.

Customers will also be responsible for obtaining all necessary licences and permissions for the import of the goods into the country of destination.

DELIVERY PROHIBITIONS

If your order is for an aerosol item, is over 1 metre in length, and you live in a remote location such as the Scottish Highlands, offshore islands or Northern Ireland, we may not be able to fulfil your order or have to add a levy surcharge to cover the extra delivery costs to these areas.

Should this be the case, we will contact you with the option of either paying the surcharge or cancelling the order. Remote postcodes include AB30-AB38, AB40-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA99, PH, TR21-TR25, ZE.

COLLECTION (from our Warehouse)

To collect your order from our Warehouse, simply choose 'Collect in Person' as the Shipping Method. We shall call you if there is a problem preparing the order, so be sure to provide a contact telephone number when ordering. Stock items are usually available for collection 1 business day from order being placed. To enquire about early collection or non-stock items like polycarbonate, please call 0161 339 4982.

Our Warehouse, which is located at the following address, is open for collection between 8:30am and 4:30pm Monday-Friday, 8:30am to 12:30pm on Saturdays, and 8:30am to 4:30pm on Sundays.

Unit 2, 34 Wood Street
Openshaw
Manchester
M11 2FB

*Bespoke items may take 1-2 working days to prepare for collection, with non-stock items, such glazing bars and roof sheets taking longer. Please enquire before making your journey to collect.